Privacy Policy

Purpose of this Policy

This Privacy Policy explains how Managed Water Services Ltd (“we”, “our”, or “us”) collects, uses, and protects personal information obtained through our website www.managedwaterservices.co.uk.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this policy.

Who We Are

Data Controller: Managed Water Services Ltd

Company No: 05623756

Registered Office: 1st Floor, 11 Freeport Office Village, Century Drive, Braintree, Essex CM77 8YG

Trading Address: 42 Mayfly Way, Colchester, Essex CO7 7WX

Additional Office: 2nd Floor, Woodvale House, Woodvale Office Park, Brighouse, West Yorkshire HD6 4AB

Email: info@managedwaterservices.co.uk

Website: www.managedwaterservices.co.uk

ICO Registration No: ZA370095

Our website is hosted and maintained in the UK by Pumpkin Web Design Ltd, ensuring that all personal data remains within the UK or EEA.

Scope

This policy applies only to users of our website. For information about how we process other personal data (for employees, customers, suppliers, or subcontractors), please see our Data Protection Policy.

It does not apply to information collected by any other means or from third-party websites linked to or from our site. If you follow a link to another site, please read their privacy notice.

Information We Collect

We may collect and process:

  • Information you provide directly, such as your name, email, telephone number, and any message sent through our contact forms or by email.
  • Automatically collected information, including IP address, browser type, operating system and browsing behaviour.
  • Recruitment data, such as CVs or cover letters submitted through our website.

How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide information about our services.
  • Improve website functionality and performance.
  • Maintain security and comply with legal or regulatory obligations.

Enquiries are processed under our legitimate interest in responding to business communications. Depending on the interaction, we may also process data under contract, consent, or legal obligation.

Marketing Communications

If you submit your details through our website or contact us directly, we may use this information to send you newsletters, service updates, or other relevant communications.

We only send marketing communications:

  • where you have provided consent, or
  • where you are an existing customer and we are promoting similar services under the “soft opt-in” rule permitted by the Privacy and Electronic Communications Regulations (PECR).

Marketing emails are managed securely using Salesforce and its Mailchimp integration. You can unsubscribe at any time using the link in each email or by contacting info@managedwaterservices.co.uk.

We never sell or share your details with third parties for their own marketing.

How We Keep Data Secure

We use appropriate technical and organisational measures to safeguard personal data, including:

  • Secure UK-based servers and encrypted storage.
  • Password protection and multi-factor authentication.
  • Routine monitoring for vulnerabilities.

If you suspect any misuse or unauthorised access to your data, please contact us immediately at info@managedwaterservices.co.uk

Data Storage and Third-Party Systems

Data submitted via this website may be stored or processed using secure third-party platforms and business systems that support our daily operations (for example, secure email, CRM, or cloud-based document storage).

All third-party processors are subject to written data-processing agreements.

Data Retention

We retain enquiry data only as long as necessary to fulfil the purposes outlined in this policy.

Typically, website enquiries are stored for up to 12 months, unless a longer period is required by law or relates to an active customer relationship.

Backup copies may be securely held for legal or regulatory purposes.

Your Data Protection Rights

Under the UK GDPR, you have rights to:

  • Access – obtain a copy of your personal data.
  • Rectification – correct inaccurate or incomplete information.
  • Erasure – request deletion where no legal reason to retain it exists.
  • Restriction – limit how your data is used.
  • Objection – object to processing based on legitimate interest.
  • Portability – receive your data in a portable format.

Requests can be made to info@managedwaterservices.co.uk.

If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO) via www.ico.org.uk or by telephone on 0303 123 1113.

Cookies

Our website does not use cookies or any similar tracking technologies.

If this changes in the future, this policy will be updated, and a cookie notice will be displayed to inform visitors.

Changes to this Policy

We may update this policy from time to time. Any revisions will be posted on this page with a new issue date. You are encouraged to review it periodically to remain informed about how we protect your information.

Governing Law

This policy is governed by the laws of England and Wales.

Any disputes will be subject to the exclusive authority of the courts of England and Wales.

Contact Us

Managed Water Services Ltd

  • 42 Mayfly Way, Colchester, Essex CO7 7WX
  • 2nd Floor, Woodvale House, Woodvale Office Park, Brighouse, West Yorkshire HD6 4AB

Email: info@managedwaterservices.co.uk

Website: www.managedwaterservices.co.uk

Approval

This policy has been reviewed and approved by the Directors of Managed Water Services Ltd and is effective from the date shown below.

Name

Title

Signature

Keith Smith

Director

  

Benjamin Szyczak

Director

  

Martyn Holdstock

Director

  

Last review date: 10th October 2025

Document Revision History

Version

Date

Author / Reviewer

Summary of Changes

Approved by

V2

10th October 2025

Human Resources

Comprehensive review. Added new trading and Brighouse office addresses; confirmed no cookie use; expanded marketing and data-storage sections; added ICO registration number; clarified recruitment-data handling

Directors