Privacy Policy

1. Introduction

Managed Water Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.managedwaterservices.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge this Privacy Policy.

2. Data Controller

Managed Water Services Ltd

Company number: 05623756

Registered address:

1st Floor, 11 Freeport Office Village,

Century Drive, Braintree,

Essex, CM77 8YG

Email: info@managedwaterservices.co.uk

3. Personal Data We Collect

We may collect and process the following information.

Information you provide directly

• Name

• Email address

• Telephone number

• Company name

• Any information submitted via contact forms, email, or job applications

Information collected automatically

• IP address

• Browser type and version

• Device information

• Pages visited and interaction data

4. Lawful Bases for Processing

We only process personal data where we have a lawful basis to do so:

• Contract – to respond to enquiries or provide services you request

• Legitimate interests – to operate, improve, and secure our website and services

• Consent – for marketing communications and non-essential cookies

• Legal obligation – to comply with regulatory or legal requirements

Where we rely on legitimate interests, we ensure these do not override your rights and freedoms.

5. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide information or services

• Communicate with customers and prospective customers

• Improve website performance and user experience

• Maintain security and prevent misuse

• Meet legal and regulatory obligations

6. Marketing Communications

We will only send marketing communications where:

• You have given explicit consent, or

• You are an existing customer and the communication relates to similar services (soft opt-in)

You can withdraw your consent at any time by using the unsubscribe link in emails or by contacting us directly.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies, including:

• Strictly necessary cookies – required for the website to function

• Analytics cookies – to understand how visitors use our site

• Functional cookies – to remember preferences

Where required, we will request your consent before placing non-essential cookies. You can manage your preferences via our cookie banner or through your browser settings.

8. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Website hosting providers

• IT and system service providers

• Analytics and communications platforms

All third parties are required to process data securely and in accordance with data protection law. We do not sell personal data.

9. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

10. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months

• Marketing data: until consent is withdrawn

• Legal or contractual records: as required by law

Data is securely deleted or anonymised when no longer required.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Automated Decision-Making

We do not use automated decision-making or profiling.

13. Children’s Data

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

15. Contact us If you have any questions about this Privacy Policy or how we handle your data, please contact:

info@managedwaterservices.co.uk